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Our Online Support Specialists

If you ever have questions about your tax return or need help using our software, the team at cointrackcr.com is here to assist you. We’re committed to providing timely support, which is why we use an online ticketing system to respond to questions in the order they’re received.

Submitting a support ticket is quick and easy. Simply log in to your account and click the “Help” link, which is available on every page of the site. Once opened, you’ll see access to frequently asked questions along with the option to submit a help request.

When creating a ticket, describe your issue in as much detail as possible in the message box, then click “Send Email.” This will generate a support request in our system. Submitting your ticket from inside your account allows our specialists to review your information securely and better understand your situation, helping us resolve your issue faster.

Using the ticket system is the quickest way for us to locate your account and provide accurate assistance. However, if you experience any difficulty accessing your account or submitting a ticket, you can also reach us directly at help@cointrackcr.com.

Our goal is to make sure you always have the support you need.